We're really sorry to hear that!
If you are experiencing slow internet connection or slow internet speed when using an eSIM, here are a few things you can try to improve things:
Reset your network settings. Resetting your network settings can sometimes help to fix issues with slow internet speeds. Often turning the device airplane mode on and off can achieve this.
Disable data-hungry apps. Certain apps or background processes on your device may be consuming a lot of data and slowing down your internet speed. This can be especially noticeable when using mobile data services. Turning on your device’s ‘low data’ or ‘data saving’ mode will help with this.
Restart your device. Restarting your device can often be given as a resolution. This does help as a hard reset on caches, configuration, and other software settings that can help get the device up and running with a clean restart.
Contact us. If none of the above solutions work feel free to contact us and we'll do whatever we can to help.